Terms &
Conditions

The booking process begins when you contact GoAccessAfrica Safaris to request a travel quotation, proposed itinerary or other travel service. Our team will use the details you provide to prepare an arrangement that reflects your travel plans.

Information considered when preparing your quotation may include:

• The number of people travelling.
• Your preferred travel dates and destinations.
• Your chosen accommodation category.
• The safari itinerary or mountain trekking route.
• Activities and experiences you wish to include.
• Transportation arrangements and transfer requirements.
• Dietary needs, special requests and additional services.

Your quotation and proposed itinerary will outline the services included in the arrangement and identify relevant exclusions. A reservation is considered confirmed after you have accepted the proposed arrangements and completed the required advance payment or deposit.

Following confirmation, we begin coordinating the necessary reservations, permits, accommodation, park arrangements and other preparations related to your trip.

To initiate and secure a booking with GoAccessAfrica Safaris, an advance booking payment of USD 100 per booking is required, unless an alternative arrangement has been agreed and confirmed in writing.

This initial payment confirms your intention to proceed and enables our team to begin the administrative and reservation process.

Once your itinerary has been finalized and the relevant arrangements have been reviewed, we will communicate the outstanding balance and the applicable payment schedule.

Some arrangements may require additional advance payments before they can be secured. These may include accommodation, flights, Kilimanjaro or Mount Meru permits, park fees, special camps, peak-season services or other bookings that require early commitments to third-party providers.

If an additional payment is necessary, the amount and reason will be explained before the payment is requested.

After the initial booking payment, the outstanding trip balance must be settled according to the payment dates and instructions stated in your confirmed quotation or invoice.

For reservations made well ahead of the departure date, we may request payment of the remaining amount before travel begins. This allows the necessary accommodation, permits, transport and other trip services to be secured in advance.

For bookings made close to the travel date, full payment may be required immediately or within the specific deadline communicated by our team.

If the agreed payment is not received by the stated deadline, the reservation may remain unsecured until the outstanding amount has been paid and the relevant services have been confirmed.

Bank transfer costs, payment processing fees or charges imposed by a payment provider may be payable by the client unless another arrangement has been agreed.

Every GoAccessAfrica Safaris quotation is prepared around the services, travel dates, group size, accommodation and activities requested or agreed for that particular journey.

Depending on the itinerary, a quotation may cover:

• Accommodation included in the agreed package.
• Airport transfers and specified ground transportation.
• Safari vehicle and professional driver-guide services.
• Fuel required for the planned journey.
• National park and conservation charges.
• Kilimanjaro or Mount Meru park charges.
• Mountain guides, cooks, porters and other trekking crew.
• Meals specifically listed in the itinerary.
• Camping equipment where included.
• Applicable government and tourism-related charges at quotation time.
• Activities expressly identified in the travel programme.

The quotation will also identify services that are not included. These may include international air tickets, visa costs, travel insurance, personal spending, gratuities and activities that are not listed as part of the agreed package.

Government and third-party price changes

Prices may need to be reviewed if government bodies, national parks, airlines, accommodation operators, conservation authorities or other essential suppliers introduce compulsory increases in taxes, fees or service charges after a quotation has been prepared.

If such a change affects your trip, we will explain the reason for the adjustment and communicate the updated cost as soon as reasonably possible.

We plan each journey carefully and aim to deliver the itinerary agreed with you. Nevertheless, travel conditions can change, and circumstances beyond our control may sometimes require adjustments to the original programme.

Possible reasons for itinerary changes include:

• Weather conditions and seasonal changes.
• Road conditions or transport disruptions.
• Wildlife movements and park operating conditions.
• Changes in park regulations or government requirements.
• Accommodation availability and supplier operations.
• Flight schedules and other logistical considerations.

Where an adjustment is necessary, our team will seek a practical alternative that reasonably reflects the quality and value of the original arrangement.

Guest safety remains our first consideration, followed by making the best possible use of the available travel opportunities.

Wildlife sightings cannot be promised because animals move freely within their natural habitats. Similarly, reaching the summit of Kilimanjaro or Mount Meru cannot be guaranteed. Summit outcomes depend on altitude adaptation, fitness, health, weather, route conditions and other factors.

Climbing Mount Kilimanjaro or Mount Meru is an adventure activity that involves physical demands and environmental risks. By joining an expedition, travellers acknowledge that mountain conditions may be challenging and can change during the climb.

Conditions may involve:

• High altitude and reduced oxygen availability.
• Low temperatures and cold nights.
• Rapid or unpredictable weather changes.
• Long walking days and physical exertion.
• Uneven, rocky or difficult terrain.
• Altitude-related illness and other health concerns.
• Limited access to medical facilities in some mountain areas.

Our mountain teams place strong emphasis on responsible guiding and established safety procedures. During the trek, guides may assess a participant's condition and recommend rest, a slower pace, a route adjustment or descent when continuing could create an unacceptable safety concern.

A guide may require a climber to stop or descend if safety circumstances make this necessary. Such decisions are made to protect the participant and should be respected.

Summit attempts

Reaching the summit of Mount Kilimanjaro or Mount Meru is never guaranteed. A climber may be unable to continue because of altitude sickness, illness, exhaustion, weather, route conditions, park requirements or a safety decision made by the mountain team.

Not reaching the summit for these reasons does not automatically create an entitlement to a refund.

Each traveller is responsible for considering whether they are medically and physically prepared for the activities included in their chosen itinerary.

Anyone planning to climb a mountain, join a walking safari or participate in another physically demanding experience should seek appropriate medical advice where they have concerns about their health or fitness.

Before departure, travellers must tell GoAccessAfrica Safaris about relevant medical conditions, allergies, medication needs, dietary requirements or other circumstances that could affect their wellbeing or the safe operation of the trip.

Incomplete or inaccurate information may limit our ability to make suitable arrangements or provide appropriate assistance. Where necessary, we may request further information or recommend medical clearance before participation.

We strongly encourage every guest to arrange comprehensive travel insurance before travelling to Tanzania. Your cover should be appropriate for the destinations and activities included in your journey.

Where relevant, insurance should provide protection for:

• Medical treatment and related expenses.
• Emergency evacuation and repatriation.
• Trip cancellation or interruption.
• Lost, delayed or damaged baggage.
• Flight delays and cancellations.
• Personal accident cover.
• High-altitude trekking for Kilimanjaro and Mount Meru climbs.

Mountain climbers should check that their policy specifically includes high-altitude trekking and any required emergency evacuation arrangements.

GoAccessAfrica Safaris does not provide insurance services and cannot determine or guarantee the outcome of a claim made to an independent insurance company.

Each traveller must ensure that their travel documents meet the entry and travel requirements for Tanzania and any other country included in the itinerary.

Depending on the journey, travellers may need:

• A valid passport.
• The appropriate visa or entry permission.
• Residence permits where applicable.
• Yellow fever or other health documents when required.
• Valid travel insurance documentation.
• Airline tickets and related travel confirmations.
• Other documents requested by immigration or government authorities.

Our team may provide general guidance about entry requirements. However, each traveller remains responsible for checking the current official rules that apply to their nationality and travel circumstances.

We cannot accept responsibility for denied entry resulting from expired, missing, incorrect or incomplete travel documentation.

Accommodation will be arranged according to the category and property identified in your confirmed itinerary or quotation. Availability can vary according to travel season and demand.

If the selected hotel, lodge or camp becomes unavailable, we will make reasonable efforts to arrange an alternative property of a comparable standard and suitable location.

Special accommodation requests may include:

• Quiet rooms or particular room locations.
• Double or twin beds.
• Early check-in or late check-out.
• Specific dietary arrangements.

We can communicate these preferences to the accommodation provider, but their fulfilment depends on the property's facilities and availability and therefore cannot always be guaranteed.

Hotels, lodges and camps may operate their own booking and cancellation conditions. These supplier policies may affect changes or cancellations relating to your trip.

Transport is arranged according to the requirements of your confirmed itinerary. Depending on the journey, this may involve safari vehicles, airport transfers, shuttle services and other locally operated transport.

For safari journeys, the vehicle selected will take account of the destination, road conditions, group size and nature of the planned experience.

In some circumstances, operational availability may require a vehicle substitution. Any replacement will be selected with the intention of remaining suitable for the service agreed.

We will make reasonable efforts to limit disruption caused by traffic, road conditions, vehicle breakdowns or other transport difficulties.

Wildlife viewing takes place in natural environments where animals move according to their own behaviour, habitat and seasonal patterns. For this reason, sightings of individual species cannot be guaranteed.

This applies to wildlife such as lions, leopards, cheetahs, elephants, rhinos, wildebeest and other animals found in Tanzania's national parks and conservation areas.

Our professional driver-guides draw on their field experience, destination knowledge and available information to give guests the best reasonable opportunities for wildlife viewing.

All safari activities must respect park regulations and responsible wildlife practices. Off-road driving will only take place where it is legally permitted.

Guests are expected to respect wildlife, protected areas, local communities and all reasonable instructions provided by their safari guide.

If you need to cancel a confirmed trip, the request must be sent to GoAccessAfrica Safaris in writing through email or another communication channel officially agreed with our team.

The amount that may be refundable depends on the timing of the cancellation and the financial commitments already made for the booking. Relevant considerations may include:

• How far in advance the cancellation is received.
• The type and arrangements of the trip.
• Accommodation reservations already made.
• Park and conservation charges already paid.
• Flights, permits and transport arrangements.
• Cancellation conditions imposed by third-party suppliers.
• Other operational expenses that cannot be recovered.

Where we are able to recover payments from suppliers, we will make reasonable efforts to obtain the recoverable amount on the client's behalf. Any amount returned may be reduced by non-refundable supplier charges and applicable transaction or banking costs.

Cancellation timeframes

Unless different terms are specifically stated in the client's quotation or invoice, the following general cancellation structure will be used:

If the cancellation conditions for a particular trip differ from these general terms, the specific conditions stated in the relevant quotation or invoice will apply to that booking.

We understand that travel plans may need to change. If you would prefer to move your trip to a later date rather than cancel it, we will make reasonable efforts to arrange a new travel schedule.

Any postponement will depend on:

• Availability on the requested replacement dates.
• Park permit availability.
• Hotel, lodge and camp availability.
• Airline rules and ticket conditions.
• Policies applied by other service providers.
• Seasonal differences in prices.
• Applicable amendment or rescheduling charges.

Where a supplier allows a reservation to be transferred without a penalty, we will pass that benefit on to the client where possible. If the new dates carry higher service costs, the traveller may be required to settle the difference.

We make every reasonable effort to operate confirmed journeys according to the agreed programme. However, exceptional situations may sometimes require us to adjust, postpone or cancel some or all of a trip.

When a change becomes necessary, we will communicate with the affected traveller and, where practical, propose an alternative arrangement.

If GoAccessAfrica Safaris cancels a trip before departure for reasons within the company's reasonable control, we will explain the available options. Depending on the circumstances, these may include an alternative itinerary, a new travel date or a refund of applicable payments.

Any refund will be assessed according to the amounts that can actually be recovered and the circumstances surrounding the cancellation, subject to any requirements imposed by applicable Tanzanian law.

GoAccessAfrica Safaris cannot reasonably control every event that may affect travel operations. We are therefore not responsible for delays, cancellations, losses or additional expenses arising from exceptional circumstances outside our reasonable control, subject to applicable law.

Such events may include, without limitation:

• Severe or extreme weather conditions.
• Flooding, earthquakes and other natural disasters.
• Fire.
• War or terrorism.
• Civil unrest or strikes.
• Government restrictions or border closures.
• Epidemics and pandemics.
• Major road closures or national park closures.
• Decisions by government or conservation authorities.
• Airline disruptions.
• Serious vehicle or infrastructure failures.
• Other unforeseen events beyond reasonable control.

If such an event affects your trip, we will make reasonable efforts to assist and identify the most practical available solution. Any refund will depend on the amounts recoverable from accommodation providers, airlines, parks, suppliers and other service partners.

Some elements of a travel package may be delivered by independent service providers working alongside GoAccessAfrica Safaris. Depending on the itinerary, these may include:

• Hotels, lodges and camps.
• Airlines and ferry companies.
• Shuttle and transport operators.
• Boat operators and activity providers.
• Local cultural organizations.

We take reasonable care when selecting the providers involved in our travel arrangements. However, independent providers may operate under their own service conditions and contractual requirements where they directly control the service.

If a difficulty arises with a third-party service, we will make reasonable efforts to support the client and assist with communication and resolution.

Every traveller has an important role in ensuring that a journey runs safely and smoothly. By joining a GoAccessAfrica Safaris trip, clients are expected to:

1. Provide correct personal, medical and travel information.
2. Pay agreed charges within the stated deadlines.
3. Follow reasonable instructions from guides and drivers.
4. Observe Tanzanian laws and applicable regulations.
5. Comply with national park and conservation-area rules.
6. Behave responsibly around wildlife and natural environments.
7. Respect local communities and cultural practices.
8. Take proper care of company, accommodation and other property.
9. Avoid conduct that may put themselves or others at risk.
10. Report problems affecting their trip as soon as possible.

We reserve the right to end a traveller's participation in an activity if their conduct creates a serious safety concern, endangers other guests or staff, or involves a serious breach of Tanzanian law, park rules or reasonable safety instructions.

Where participation is ended because of serious misconduct by the traveller, unused services will not necessarily qualify for a refund.

Travellers are responsible for looking after their personal possessions throughout the journey. This includes passports, cash, luggage, mobile phones, cameras, electronic devices and other valuables.

We recommend keeping important items secure and arranging suitable travel insurance before departure.

GoAccessAfrica Safaris cannot accept responsibility for lost, stolen or damaged personal belongings unless the loss or damage results from proven negligence or misconduct by the company or its employees, subject to applicable law.

Equipment supplied as part of a Kilimanjaro or Mount Meru package will be identified in the relevant quotation. Depending on the selected arrangement, this may include:

• Camping equipment and sleeping tents.
• Sleeping bags and mattresses where included.
• Cooking equipment and camp support items.
• Emergency-use oxygen where provided.
• Other mountain support equipment specified in the package.

Personal clothing and individual trekking gear remain the responsibility of each climber unless the items are specifically included in the package or arranged for rental through the company.

Travellers are encouraged to follow the equipment and packing guidance provided by our team before the expedition.

We believe that travel should create meaningful experiences for visitors while respecting the destinations and communities that welcome them. Responsible tourism is an important part of how we approach our work in Tanzania.

We encourage our guests to:

• Show consideration for local communities and their way of life.
• Support local businesses and services where possible.
• Observe wildlife responsibly and maintain safe distances.
• Reduce unnecessary plastic use and avoid littering.
• Follow Leave No Trace principles in natural areas.
• Respect national park rules and conservation guidelines.
• Treat guides, cooks, porters, drivers and other workers fairly.
• Help protect Tanzania's natural and cultural heritage.

We invite every guest to contribute to keeping Tanzania's mountains, wildlife areas, beaches and communities in good condition for future generations.

Our mountain expeditions rely on the knowledge and work of local guides, cooks and porters. These team members play an essential role in supporting the organization, operation and safety of a mountain journey.

We expect all guests and crew members to treat one another with consideration and respect throughout the expedition.

Where relevant, our team may provide separate guidance on customary tipping practices so that travellers can understand the local arrangements.

Tips are voluntary and should reflect the service and experience received.

Photographs and video recordings may be taken during a trip by our staff or other members of the travelling group.

Where a client has given permission, GoAccessAfrica Safaris may use identifiable photographs or video footage of that client for legitimate promotional and marketing activities, including:

• Our company website.
• Instagram and Facebook.
• TikTok and YouTube.
• Google Business Profile.
• Brochures and promotional materials.
• Other company marketing campaigns.

Guests who do not wish to appear in identifiable promotional content should inform our team before or during the trip. We will respect reasonable requests not to use their identifiable images for promotional purposes.

Certain personal details are needed to prepare, coordinate and deliver your travel arrangements. Depending on the services booked, this information may include:

• Full name and nationality.
• Passport or travel-document details.
• Contact information.
• Emergency contact details.
• Accommodation preferences.
• Relevant dietary and medical information.
• Travel insurance details where required.

Where necessary to provide the agreed services, certain information may be shared with relevant accommodation providers, park authorities, transport operators and other service partners.

GoAccessAfrica Safaris will handle client information responsibly and use or share it for reasonable travel-operation, customer service, legal and administrative purposes connected with the booking.

We want every guest to have a positive experience with GoAccessAfrica Safaris. If something does not go as expected during your trip, please bring it to the attention of your guide, driver, tour coordinator or company representative as soon as reasonably possible.

Raising a concern early gives our team a better opportunity to understand the situation and address it while the trip is still taking place.

If the matter cannot be resolved during the journey, the client should send a written complaint as soon as reasonably possible after returning home.

We will consider the complaint fairly and communicate with the client about an appropriate response.

We believe that travellers should understand the financial arrangements of their journey before confirming a booking. Our quotations are intended to make the included services and relevant exclusions clear.

Some expenses may fall outside the agreed package. Depending on the circumstances, these can include personal purchases, optional activities, additional accommodation, airline changes, visa charges, insurance, gratuities and expenses arising from changes beyond the confirmed itinerary.

Where such costs apply, they should be understood in relation to the services requested, the agreed quotation and the circumstances of the trip.

The wellbeing of our guests, guides, drivers, porters and other team members is a major consideration in our travel operations. We may therefore make reasonable operational decisions when circumstances require action to protect people's safety.

During mountain expeditions, climbers are expected to follow the guide's safety instructions, even where this means changing the planned schedule, route or summit attempt.

During safaris, guests must follow the driver-guide's directions concerning wildlife encounters, vehicle safety and park rules.

Children may participate in many of our travel experiences, provided that the selected itinerary and accommodation are suitable for their age and circumstances.

Certain mountain climbs and adventure activities may have specific age, fitness or safety restrictions. The suitability of an activity will be considered in relation to the route, the child's age and the nature of the experience.

Parents or legal guardians are responsible for minors travelling with them. They must ensure that the necessary travel documents, permissions and other required arrangements are in place.

When a booking is made through a travel agent, tour operator, group leader or another representative, that person or organization is responsible for ensuring that all travellers in the group receive and understand these Terms & Conditions.

The representative must provide GoAccessAfrica Safaris with accurate details for all participants and communicate any agreed itinerary changes or important booking information to the members of the group.

To help protect clients and reduce the risk of payment fraud, travellers should use the official GoAccessAfrica Safaris communication details listed below when discussing bookings, payments or travel arrangements.

Before transferring money, clients are encouraged to verify payment instructions directly through our official communication channels.

We will not intentionally direct clients to make payments to unknown or unauthorized individuals.

By paying the required advance booking amount, deposit or agreed trip balance, the client confirms that they:

• Have had the opportunity to read these Terms & Conditions.
• Understand the services included in their itinerary.
• Understand the relevant payment and cancellation arrangements.
• Recognize the responsibilities associated with adventure travel.
• Agree to provide accurate and relevant information.
• Agree to observe Tanzanian laws, national park regulations and reasonable instructions from GoAccessAfrica Safaris staff.

These Terms & Conditions form part of the booking agreement between the client and GoAccessAfrica Safaris.

If a specific quotation, invoice or separate written agreement contains conditions that differ from these general terms, the particular written conditions accepted for that booking will take priority for the relevant service.

These Terms & Conditions and the travel services provided by GoAccessAfrica Safaris are intended to operate in accordance with the applicable laws and regulations of the United Republic of Tanzania.

If a disagreement arises, we encourage the client and the company to first communicate in good faith and seek a fair, practical resolution.

Where the matter cannot be settled through mutual discussion, the applicable laws and competent authorities of Tanzania will govern the matter.

Choosing GoAccessAfrica Safaris means travelling with a Tanzania-based team that understands the destinations, mountains, wildlife and communities that make this country a remarkable place to explore.

From your first enquiry to the final farewell at the airport, we aim to make every stage of your journey well coordinated, welcoming and memorable. We value genuine hospitality, professional local knowledge and the people who help bring each experience to life.

Our commitment is built around:

• Safe and thoughtfully organized adventures.
• Authentic experiences rooted in local knowledge.
• Professional local guides and dedicated teams.
• Clear and transparent communication.
• Responsible travel and respect for local communities.
• Personal attention to each traveller's journey.
• Meaningful memories that last beyond the trip.